In-person Events

If a registration fee was paid, cancellations more than 48 hours from the scheduled event start time will receive a refund less a processing fee. Any cancellations less than 48 hours from the scheduled event start time or no-shows are ineligible for refunds. If you are no longer able to attend an event you pre-registered for, you are welcome to send someone in your place to the event (advance notice is preferred).

 

At its sole discretion, RLO may choose to cancel an event due to low attendance or other unforeseen circumstances. In this case, we will notify you via the listed email address and/or telephone number provided at registration. RLO will refund all registration fees.

Webinars

If a registration fee was paid, cancellations must be received 24 hours prior to start time of the webinar for a refund less a processing fee. 

 

At its sole discretion, RLO may choose to cancel a webinar due to low attendance or other unforeseen circumstances. In this case, we will notify you via the listed email address and/or telephone number provided at registration. RLO will refund all registration fees.

Technology Failure

In the event there is a technology failure during a webinar and the session cannot be completed, RLO will look to reschedule the webinar. If rescheduling is not possible and a registration fee was paid, a refund will be issued within four (4) weeks of the program date based on the following scenarios:

  • Partial CPE/Pro-rata Refund – If 50 minutes or more of content was delivered, RLO will issue partial CPE and refund. CPE will be issued based on 50 minutes of attendee participation and 75% of polling questions answered. Refund will be pro-rated based on time of successfully completed content compared to total planned presentation time.  

  • No CPE credit issued – full refund

 

RLO is not required to refund fees due to technology issues caused by a participant using non-supported devices/software, or due to connectivity issues on the part of the participant

RLO reserves the right to substitute alternative presenters due to unanticipated situations.